Brief introduction of this position:

The overall objective of this position is to ensure dealer implementing VW standards, process and business tools, support dealers' HV component and ODIS inquiries in technical service aspects.

Key tasks:

1. Guide dealer HV components' diagnosis, repair, and procedures by complying Service Core Process.
2. Provide support and solution on technical inquiries in DISS system on time.
3. Provide on-site support for complex product issues, acting as "flying doctor".
4. Troubleshoot issues for ODIS diagnosis. Respond  ELSA online feedback and ODIS online feedback according to VW requirement.
5. Issue HV component typical technical solution to dealers via TPI.
6. Handle safe-related cases (single incidents), supervise technical investigation, reporting, support warranty and customer solution.
7. Establish and conduct 7days*24 hours HVE technical support to dealers and customers, according to the emergency handling process.
8. Other tasks related to product support, such as regular rotation, new projects, etc.
9. Provide technical support for customer complaints.
10. Provide technical support for company events and activities.

Qualification and skills:

• Bachelor  degree or above in the fields of automobile engineering, mechanic enginineering, software engineering, information technology, electronic/electrical engineering, or a related discipline
• Around/above 5 years technical Support or flying doctor experience
• Knowledge of/ experience of electric vehicle
• Knowledge of/ experience of vehicle diagnosis system
•  Chinese and English Language skills essential
• Advanced skills in communication
• Driving license
• Low voltage technician qualification good to have