Brief introduction of this position:

Mainly responsible for the Aftersales network development and management to ensure the dealer operation quality and business target achievement

Key tasks:

1. Evaluate the Aftersales dealer network candidates.
2. Implement the network and business development strategy for the dealers in the region.
3. Steer and manage the operation of dealers.

1. Implement the service standard and process on dealer level,and manage the implementation of  the audit findings.
2. Handling on the customer complaint and improve customer satisfaction.
3. Evaluate and communicate dealer feedback and requirements to the responsible departments in DSSO,VWA ,VCTC AND VGIC.
4. Communicate and implement the business policy and improve Aftersales performance
5. Negotiate the business target  and drive dealer target achievement
6. Support on the service market campaign execution.
7. Define dealer training needs ,following onsite analysis.

Qualification and skills:

• Bachelor  degree or above
• More than 5 years of working experience in Aftersales Field Force
• Familiar with Chinese auto industry and specific BEV market
• Familiar with auto industry Sales&Aftersales concept and market trend
• Excellent interpersonal and communication (both written and verbal) skills
• Self-motivated and proactive individual with