Brief description:

This role collaborates with product owners, engineers, and cross-functional teams to craft holistic customer experiences and innovative service design solutions. The CX/UX Concept Designer will drive brand identity and 360° design, shaping customer journeys that seamlessly integrate across in-car, mobile, web, and service touchpoints.

Key tasks:

1.Design End-to-End Customer Experiences: Develop holistic CX/UX solutions for in-car systems, mobile apps, web applications, and service touchpoints, ensuring a consistent brand experience. Collaborate with developers to bring customer-centric designs to life, enhancing both digital and physical interactions. 

2.Create Holistic Concepts & User Journeys: Design customer journeys, service blueprints, and interaction flows that align with brand identity and support a 360° design approach. Develop prototypes and visual designs that elevate engagement and meet both user and business goals. 

3.Service Design & Touchpoint Integration: Conceptualize and implement service design solutions that enhance the customer lifecycle. Design seamless transitions between physical and digital touchpoints, ensuring a cohesive brand experience across all channels. 

4.Brand Identity & Consistency:Maintain and strengthen brand identity through all design elements. Develop design systems and guidelines that support consistent messaging, aesthetics, and experiences across the customer journey. 

5.Conduct Research & User Testing: Support qualitative and quantitative research initiatives, including service design workshops, usability testing, and customer feedback sessions. Utilize insights to refine designs and validate experience concepts. 

6.Create Click-Prototypes & Service Blueprints: Develop interactive prototypes using tools like Figma or Framer to visualize and test concepts. Build detailed service blueprints to map out end-to-end customer interactions and identify opportunities for improvement. 

7.Collaborate in Agile Teams: Work closely with product owners, UX researchers, developers, and stakeholders to ensure cohesive and innovative design solutions. Actively contribute to agile processes, aligning design with strategic objectives and technical feasibility. 

8.Quality Assurance & Design Excellence: Ensure high standards for design quality, usability, and customer satisfaction. Conduct design reviews, iterate based on feedback, and maintain a strong focus on delivering polished and impactful design solutions. 

9.Effective Communication & Handover: Clearly communicate conceptual ideas, service design concepts, and customer experience strategies to development and business teams. Prepare detailed documentation to ensure smooth implementation of design specifications. 

10.Stay Updated on Design Trends: Continuously explore new trends in CX/UX, service design, and branding. Apply fresh insights to create forward-thinking designs that keep the brand relevant and competitive in the market. 

Qualification and skills:

1.Master or Bachelor in UX or UI Design .

2.Strong expertise in customer experience (CX) and user experience (UX) design, with a focus on holistic concepts and service design. 

3.High standards for work quality, creativity, and delivering results that enhance brand identity and customer satisfaction.Ability to work independently, manage priorities, and self-organize within agile frameworks.

4.Proficiency in design and prototyping tools like Figma, and service design tools

5.Advanced english skills