Brief introduction of this position:

1. Support the daily Business processes and the reports creation, modification and release;

2. System maintenance activities;

3. System changes and testing activities; 4. Coordination of 1st level support team management; 5. Part of the “ET2000-Competence-Center” coordinator in order to implement, standardize, simplify and change necessary P&A business processes.

Key tasks:

1. Daily trouble shooting based on reported Incidents from business end users from VGIC and VGIC’s 3rd party supplier. Identify and implement measures to easy/ simplify the usage of ET2000 for Business.
2.  In emergency case communication with IT support provider, system support and business users.User administration: including Creation/ maintenance of users, reset password.
3. Yearly report of ET2000 and DFS user license fees to Kassel. Maintenance of authorization on request. Supporting Year-end annual take activity with business unit.

1. With the Business managers, Identify the KPIs and the related system source.Support on Queries creation and update.Create standard report and ensure the regular availability of them.
2. Monitor Interfaces, Doc and batch jobs and perform necessary error correction.Support Master data maintenance and transport management.Support on Queries creation and update.
3. System changes and testing activities such as Buffer release;Review CMA(Change management Administration) send by IBM and Analysis and Feedback. Checking impact on Operation/business.
4. Coordinate for SR/CR/Project and business.  provide supporting to business for impact testing if required.
5. Test coordination with IT suppliers and Headquarter IT , BU key users, etc. Testing documentation work is also necessary: including but not limited Record tests scenario description and validation.
6. Monitor L1 support team KPI and participate on monthly review of L1 work. Supporting for payment arrangement .
7. Part of the Local Process and IT committee(LPIC).Participation at the Asia Regional Process.-and IT committee (RPIC) and at the Global process. -and IT-committee(GPIC).

Qualification and skills:

• Bachelor degree or above.
• At least 3 years relative working in IT or Parts logistics with SAP ERP operation experience in MM/SD/WM/FI module.
•  Professional Logistic Supply Chain Knowledge
• Experienced with SAP ERP or EWM or S4/HANA operation
• Fluent English for speaking, reading and writing are essential, German would be a bonus.
• Good at communication and cooperation.
• A certificate of SAP Material management or Warehouse management is preferred.