Job Description
Job Title:  After-Sales Diagnose Influencing
Company:  Volkswagen Group (China) Technology Company Limited
Posting Start Date:  21/03/2025
Job Location:  Hefei
Job Function:  R&D
Job Description: 

Tasks:

-Identify the requirements of After-Sales Diagnosis, communicate with relevant stakeholders to ensure that diagnostic requirements are implemented.

-Collect and manage After-Sales Diagnosis function requirements from JVs.

-Research, collect and analyze information regarding the Onboard Diagnose and Remote Diagnose content.

-Support Remote Diagnose implementation.

-Evaluate and analyze feedback of After-Sales Diagnosis functions from Joint Ventures and market(s), optimize After-Sales Diagnosis functions.

-Support Guided Solution Finding development and test.

-Support After-Sales Diagnosis function problems.

-Establish network and maintain sound and efficient communication channels with all relevant departments, entities and regions.

-Implement and manage the process standard and align with relevant counterparts.

 

 

Qualification and skills required:

-Master or bachelor degree in the field of vehicle engineering, computer science, software science, electric & electronics engineering, vehicle diagnosis.

-Working experience in the field of automotive industry, especially with vehicle diagnostic experience.

-• Knowledge in the area of vehicle electronics and vehicle diagnosis

• Experience in project management methods in all project phases

• Skills in analytical thinking, strategy and planning

• Experience in an international working environment and in cross-functional project teams

• Very good communication skills (target group oriented and culturally sensitive)

• Ability to work in a dynamic environment, deal with uncertainties, master high pressure

• Commitment for knowledge documentation

• Fluent in Chinese and English, German would be beneficial

• Committed to maintain quality and efficiency