Hefei_IT Operation Service Management_43004538

Department Mission

Manage and provision IT infrastructure resources and services

Continually optimizing IT infrastructure services and managing changes

Managing the help desk and ticketing system, troubleshooting issues

Incident and security management

Your Responsibilities:

• Manage KAM office service, means Central Account & Access Management, including the management of ID, account, access and PKI smart card and define KPI's.
• Manage printing service, including the management of printer and its connection and define KPI's.
• Manage meeting room service, including all the IT provided devices and to assure their functionality and define KPI's.
• Manage and monitor assets(Hardware) in the associated areas to ensure availability and correctness of asset data during the asset lifecycle and define KPI's.
• Assure the responsible areas' knowledge base and operation documents complete and up to date.
• Develop, monitor and review annual IT budgets/contracts/vendors of the responsible area to ensure they comply with the group’s corporate goals, guidelines and objectives.
• Manage the responsible areas related project and continuous improvement according to the company business and IT requirement, e.g. rollout, upgrade, etc.
• Assure and Monitor the compliant of the responsible areas according to the policy of IT security, compliance and risk management.
• Process management of the responsible areas, Control, monitor and report the services' SLA and KPI.
• Cooperate with VCIC ITP on solution management, and follow VW region China standard.
   

Required Qualification:

• University degree in Computer Science or the similar major (BsC, MsC)
• Additional Business Administration would be advantage

Personal skills:

• Have IT operation background and experience in some of below IT client technologies:
• IAM and PKI (Identity & Access Management, Public Key Infrastructure), Meeting Room IT devices and their functions, Printer, etc.
• Basic understanding of Microsoft Active directory & Exchange.
• Experienced in IT asset management, especially for the IT client devices.
• Understanding of needs of internal IT customers as well as end users including achieving Customer satisfaction by serving IT Infrastructure Services with high quality
• Good English Skill (spoken and written) & Chinese fluent

Working experience (in years):

• At least 5 years' IT service management experience of the in-scope services
• Experience in IT Services Management (ITIL)