Brief description of the position:

      1. This position is to formulate VGC Business Travel Policy and standards, constantly improve and optimize the travel arrangement process
      2. This position takes responsibility to support c ompany service related business operations across VGC entities

. Key Tasks:

1. Provide operational support for travel policy formulation when it takes place, including data analysis and stakeholder coordination.
2. Lead the POA submission and bid evaluation process for Travel Management Company selection, coordinating with Purchasing Department.
3. Customer care service management,First-point complaint resolution interface for travelers, End-to-end execution of quarterly review cycles encompassing KPI measurement, corrective action plans.
4. Organize the customer feedback survey, which includes timeline plan, questionnaire preparation,  result analysis, measurement, and action plan& implementation
5. Process the payment of company's traveling related costs, billing check, coordinate booking service fee and tickets/train cost payment go through KSRM
6.  Generate and maintain travel reports for management review
    Use data analysis to forecast travel trends and make recommendations for policy adjustments
7.  Utilize and maintain travel booking systems and software to streamline travel processes
    Stay updated on the latest travel technology and tools to enhance efficiency
8. Supprot company service team for other related services

Qualification and skills required:

• A college degree or higher
• More than 3 years of experience in travel management or administration and customer care workmore
• Knowledge of international travel industry trends, regulations ,and best practices; High proficiency with all office professional software (excel, power point and word etc.)