职位描述
职位名称:
Service designer
公司:
大众汽车(中国)科技有限公司
发布起始日期:
2026/6/5
职位地点:
合肥
职能:
研发
职位描述:
key task:
- Define smart cabin user scenarios (commute, parking, safety, comfort, entertainment, etc.).Turn abstract service concepts (e.g., “smart cabin experience”) into usable, feasible HMI flows
- Design end-to-end user journeys across the whole driving experience. Simplify how users discover and use HMI functions. Map how drivers/passengers use the car before, during, and after a trip
- Plan multimodal interaction (touch, voice, gesture, haptic, light). Go beyond buttons and layouts: design services like voice assistance, cloud sync, OTA updates, in-car payments, etc.
- Create HMI service logic & interaction flows for cockpit functions.
- Develop UX specifications & interaction rules for the smart cabin.
- Collaborate with UI designers to ensure visual & experience consistency.
- Work with engineering to translate design into technical requirements.
- Conduct user research & usability testing and iterate the experience. Run journey mapping, user research, and service blueprinting
- Optimize safety & usability for in-vehicle HMI under driving conditions. Test whether the HMI actually supports smooth, safe, satisfying use
- Explore future smart services (AI assistant, personalization, OTA, connectivity).
Qualification:
- Master or Bachelor in Design or other relevant Design fields.
- Minimum 5 years of working experience in automotive industry for UX / UI Design or UI design relevant business.
- • Proven work experience as a Service Designer, UX Designer, or Experience Designer.
• Expertise in service design tools: journey maps, service blueprints, ecosystem maps, storyboards.
• Strong user-centric thinking and cross-team collaboration skills.
• Experience designing for multi-channel / multi-touchpoint ecosystems (e.g., app + web + device / HMI + cloud + mobile).
• Portfolio demonstrating service design process and outputs.